3 Steps to Resolve Conflict in Teams

By Igshaan Soules

3 Steps to Resolve Conflict in TeamsTeam conflict can be resolved simply by listening, finding common interest and a commitment to holding resolution more important than a specific position.

Teams are made up of individuals who have needs. Conflict often arises because a particular member feels his or her need in the team is not being met. This may be because their ideas or contributions are ignored or there is a relationship breakdown between two or more members.

Conflict, when not addressed quickly and efficiently will affect the energy and mood of the entire team.

Conflict is often the result of one or more individuals being unwilling to move from their stated positions. However, if you are able to help them shift their attention from an entrenched position to one of common interest, you will have greater success resolving the conflict.

Regardless of the basis for the conflict, following these three simple steps can help resolve conflict quickly.

Step 1: Allow for Clearing or Ventilation
Tensions arise because people feel that they have not been heard. Allowing all parties to the conversation to have their voices heard is an important step towards achieving “relationship harmony”. Let each person have an opportunity to share his or her thoughts, wants or needs. Once they are done, acknowledge their contribution and ask others to do the same.

This step is not about solving anything, but simply about acknowledging people’s positions on a hot topic or issue.

Step 2: Identify Common Interest
This is where most “conflict resolution” attempts fail. Asking someone to shift from their position is far more difficult than helping conflicting parties identify their common interest on the topic. You can help them identify the unifying common interest (e.g. we both want to resolve the issue without blood-shed or without blaming.) around which both can align. Invite them to explore other areas of common interest around the hot issue. Help them gain agreement on how they wish to deal with disagreement.

In so doing, you help them become more aligned around the issue. You will also help them realize their common vision, how to move forward around the issue of conflict, and more importantly, their relationship.

Step 3: Resolve the Issue
Once the common interest has been identified the parties are now ready to start talking about how to resolve the issue. More specifically, how they wish to do it – i.e. the rules of engagement. This is powerful for two reasons.

  • Conflicting parties are aligned around how they wish to look at the issue;
  • Conflicting parties have created “rules” for how to have this conversation and how to be in relationship with each other when they disagree or want to hold each other accountable.

So, with this in mind, a simple technique for resolving an issue would be to “put it out there in front”. You can do this literally. Simply write the issue on a piece of paper and place in front of the individuals in conflict. They will now look at it side by side, creating solution, together.

Conflict can be resolved with relative ease when people feel heard, are given an opportunity to align around a common interest and when brainstorming ideas for resolution is rooted in a solid foundation of being in relationship with each other.

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About Igshaan

Igshaan Soules of Acclaim Coaching and Training works with professionals, teams and organisations to develop their management and leadership capability. With 25 years business experience in a range of industries, he understands first hand the real challenges of managing and leading in a volatile, uncertain, complex and ambiguous business world. http://www.acclaim.co.za/leaders

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